Effective Date: March 01, 2024

Force Tech Sdn Bhd (“Force Tech,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website(forcetechai.com) and use any of our platforms or services, including SalesGen and ForceBI (collectively referred to as “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register for a demo, create an account, or contact us, we may collect:

• Name

• Email address

• Phone number

• Company name

• Position or job title

• Any other information you voluntarily provide

b. Business Data

If you use our AI/BI platforms:

• Sales data

• Customer data

• POS/WMS/ERP integration data

• System usage data (e.g., dashboards accessed, reports generated)

c. Device & Technical Information

Automatically collected data includes:

• IP address

• Browser type

• Operating system

• Pages visited

• Date/time of access

• Referring URLs

We may use cookies and similar technologies to enhance your experience.

 

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2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our Services

• Set up and maintain your user account

• Analyze platform usage for AI and BI insights

• Respond to inquiries or support requests

• Send newsletters, product updates, and promotions (only if you opt in)

• Comply with legal obligations

 

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3. Data Sharing & Disclosure

We do not sell your data. We may share your data with:

• Trusted service providers (e.g., cloud hosting, analytics, CRM systems)

• Authorized resellers or integration partners (only when necessary)

• Regulatory authorities if required by law

All third parties are required to safeguard your information and use it only for the services they provide to us.

 

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4. Data Storage & Security

We use secure cloud infrastructure and data encryption to protect your information. Access to data is restricted to authorized personnel only.

We retain your data as long as your account is active or as needed to provide services. You may request deletion of your data at any time.

 

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5. Your Rights

You have the right to:

• Access and review your personal data

• Request corrections or updates

• Withdraw consent for marketing communications

• Request deletion of your personal data (subject to legal or operational retention requirements)

To exercise any of these rights, please contact us at [email protected].

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6. Cookies Policy

Our website uses cookies for:

• Website analytics (e.g., Google Analytics)

• Session management and security

• Preference saving

You can control cookie settings through your browser.

 

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7. International Users

If you are accessing our Services from outside Malaysia, please note that your data may be processed in Malaysia or other countries where our service providers are located.

 

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or website notices.

 

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9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Force Tech Sdn Bhd

Email: [email protected]

Website: https://www.forcetechai.com

Address: Block K, Lot 46903 Jalan Taman Perusahaan Selayang, 68100 Batu Caves, Selangor